In ITSM, AI will have a profound, long-term impact. It will help to bridge talent gaps in the global workforce, and in the ...

Marc Benioff thinks AI has progressed to a point where humans and AI customer service agents are now indistinguishable. In an ...

When did you last get to speak to a human customer service agent at the first ring? Whether it is your bank, travel agency, ...

AI can transform your CX strategy by enabling a unified customer experience and ensuring consistency and personalization ...

Customer services are the backbone of organizational success and profit. Here are 40+ remote customer services hiring now in ...

The goal is to run a new customer service platform called 'IntentCX,' which promises to take AI customer support to the next ...

CEO Marc Benioff said he doesn’t want “bolt-on” AI, but Agentforce does connect to many other Salesforce services.

In an era where customer experience is a primary business differentiator, the role of service hubs has evolved from merely ...

As a result, FSIs are channeling significant investments into areas like artificial intelligence (AI), customer-centric ...

We can leverage thoughtfully built applications and programs to more effectively predict our customers' or employees' needs ...

Ten percent of respondents to the New York Federal Reserve survey said the adoption of artificial intelligence led to ...

Inbound marketing and customer relationship management platform HubSpot Inc. today introduced Breeze, the company’s ...